At Crystal Bridal Shop, we understand that finding the perfect wedding accessories is as important as the careful craftsmanship we put into each headpiece and bridal shoe. While we strive for perfection in every detail, we want you to feel completely satisfied with your purchase of our exquisite bridal accessories.

Our Return Policy

We gladly accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Items must be unused, in their original condition, and with all tags attached
  • Items must be in the original packaging
  • Proof of purchase is required

Non-Returnable Items

Due to the intimate nature of these products, we cannot accept returns on:

  • Earrings (for hygiene reasons)
  • Hair Accessories that have been removed from their protective packaging
  • Custom-made or altered items (including special order bridal shoes)

How to Initiate a Return or Exchange

Please follow these steps to ensure your return is processed smoothly:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the product you wish to return or exchange
  3. Wait for approval – we will email you a Return Merchandise Authorization (RMA) number and return instructions
  4. Package the item securely in its original packaging
  5. Ship the item back to us at the address provided (return shipping costs are the customer’s responsibility)

Return Shipping

For returns and exchanges:

  • We recommend using a trackable shipping service
  • The customer is responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable

Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within 5-7 business days
  • Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your financial institution

Exchange Process

For exchanges:

  • Please indicate the replacement item you’d like in your initial email
  • We will process the exchange once we receive your returned item
  • Any price differences will be charged or refunded accordingly
  • Shipping fees for the new item will apply

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund and cover all associated shipping costs

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Crystal Bridal Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]
Reason for Return: [Reason – e.g., size, color, etc.]
Preferred Resolution: [Refund or Exchange for Specific Item]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Return Address

Please wait for your RMA number before shipping your return to:

Crystal Bridal Shop
Returns Department
3036 Five Points
Baltimore, MD 21201
United States

We appreciate your trust in Crystal Bridal Shop for your wedding accessory needs. If you have any questions about our return policy, please don’t hesitate to contact our customer service team at [email protected].

Thank you for allowing us to be part of your special journey.