Welcome to Crystal Bridal Shop’s FAQ page, where we answer your questions about our exquisite bridal accessories and seamless worldwide service. Below you’ll find information about our products, shipping, returns, and more to help make your wedding planning as magical as your special day.

Our Products

Q: What types of bridal accessories do you offer?
A: We specialize in a carefully curated collection of bridal essentials including hair accessories (vines, combs, clips, headpieces), jewelry (earrings, necklaces, bracelets), bridal footwear (boots and shoes), veils, handbags, and elegant cover-ups. Each piece is selected for its quality and ability to enhance your bridal look.
Q: Are your accessories suitable for bridesmaids as well?
A: Absolutely! Many of our pieces, particularly our bridesmaid shoes, jewelry, and hair accessories, are perfect for creating a coordinated wedding party look while allowing each member to express their individual style.
Q: How do I choose the right hair accessory for my hairstyle?
A: Our hair vines and combs work beautifully with loose waves or updos, while headbands complement both half-up styles and full down-dos. For specific recommendations, email our style advisors at [email protected] with photos of your dress and planned hairstyle.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Q: Can I modify or cancel my order after placement?
A: To modify or cancel your order, please contact us immediately at [email protected]. We process orders quickly (within 1-2 days), so timely communication is essential.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two shipping methods:
Express Elegance Shipping: $12.95 via DHL/FedEx (10-15 business days after processing)
Complimentary Couture Shipping: Free for orders over $50 via EMS (15-25 business days after processing)
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide, except to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
Q: Can I upgrade my shipping after ordering?
A: Certainly! Email us within 24 hours of ordering at [email protected], and we’ll happily arrange expedited delivery.
Q: Who pays for customs/duties?
A: International customers are responsible for any customs fees, which vary by country. We declare all packages at actual purchase value to ensure transparency.

Returns & Exchanges

Q: What is your return policy?
A: We offer 15-day returns for unworn items in original condition. Please contact our style advisors at [email protected] to initiate a return. Wedding plans evolve, and we want you to be completely happy with your selections.
Q: How long do refunds take to process?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Q: What if my item arrives damaged?
A: We take great care in packaging your delicate bridal items, but if damage occurs, please email photos to [email protected] within 48 hours of delivery. We’ll promptly arrange a replacement or refund.

Still Have Questions?

Our bridal consultants are always here to help you prepare for your special day.
Email us at [email protected] or write to:
Crystal Bridal Shop
3036 Five Points, Baltimore, MD 21201